Returns & Refunds

Made by hand. Chosen with love.

At Catt & Co. Studio, every artwork is thoughtfully created by hand. We hope your new piece brings warmth, texture, and a little soul to your space for years to come.

We understand that selecting original artwork is a personal decision, and we want you to feel confident in your purchase.

Returns

We accept returns of eligible, ready-to-ship artwork under the following conditions:

• Contact Catt & Co. Studio within 7 calendar days of delivery to request a return.

• Approved returns must be shipped back within 14 calendar days of delivery.

• Artwork must be in its original, unused, and undamaged condition.

• Artwork must be securely packaged, preferably using the original protective materials.

• Proof of purchase is required.

Please contact us before sending any artwork back. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

We strongly recommend using a trackable, fully insured shipping service and packaging the artwork carefully to prevent damage during transit.

Original shipping charges are nonrefundable for change-of-mind returns.

If your order arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution at no additional cost to you.

Refunds

Once your returned artwork is received and inspected, we'll notify you of the refund status.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your financial institution may require additional time to post the funds.

Nonreturnable Artwork

Custom and commissioned artwork is considered final sale, except in cases of damage, defects, incorrect fulfillment, or where otherwise required by law.

Handmade Variations

Every Catt & Co. piece is individually handcrafted. Natural variations in fiber texture, color, weave, and wood grain are part of the artwork's character and are not considered defects.

Damaged or Incorrect Orders

Please inspect your artwork upon delivery.

If your piece arrives damaged or incorrect, contact us as soon as possible, preferably within 48 hours, with your order number and photographs.

We will review the issue and work toward a fair resolution.

This requested reporting period does not limit any rights available under applicable law.

Questions?

Please reach out through our Contact page. We're always happy to help.